Privacy and Refund Policy

1. Personal Information We Collect & Why

In the course of providing our services, we may collect the following personal information:

• Name (first and/or last): Used to personalize communication, service agreements, and project documentation.
• Email address: Essential for sending project updates, technical support responses, invoices, newsletters or promotional offer.
• Phone number: Helps us provide timely support or reach out for urgent project-related matters.
• Billing information: This may include your name, billing address, and debit/credit card details. We use a secure third-party payment processor, Flutterwave, to handle all transactions. Your payment information is processed directly by Flutterwave and is not stored on our servers.
• Country Location Information: We collect your country location using a third-party service (ipapi.co) to tailor content, currency, and pricing based on your region. This helps us provide a more personalized and relevant user experience.

All information collected is handled with care and used solely for purposes directly related to our service delivery, communication, and client support.

2. Privacy Policy

• We are committed to protecting your privacy and ensuring the security of your personal information.
• Personal data collected during our service delivery will be used solely for project-related communication, billing, and support.
• We do not sell, rent, or share your personal information with third parties, except when required by law or with your explicit consent.
• Project details and testimonials may be used for marketing and promotional purposes; however, no sensitive information will be disclosed.
• We implement appropriate technical and organizational measures to safeguard your data against unauthorized access or loss.
• We respect your rights to access, correct, or delete your personal data. To exercise these rights, please contact us directly.
• Our website footer may include a link to our site under "Developer" for debugging and receiving direct feedback from users.

3. Refund Policy

• All project payments are generally non-refundable once work has commenced.
• If you decide to cancel a project before completion, we may offer a partial refund based on the work hours and resources already invested.
• Refund eligibility and amounts will be determined on a case-by-case basis at our discretion.
• We encourage open communication to resolve any issues or concerns related to refunds or project satisfaction.
• Disputes arising from refunds will be handled professionally and fairly to ensure customer satisfaction.

3. Contact Us

If you have questions or concerns about your privacy or refund, please contact us at your earliest convenience.

4. Legal Information

This business is owned and operated by Xclusive Dev. By accessing or using this site, you agree to be bound by the terms of this Privacy and Refund Policy established by Xclusive Dev.